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Frequently Asked Questions

Frequently Asked Questions

WILL SNÜX FIT MY SKI BOOTS?

SNÜX are designed to fit all adult sized alpine ski boots.
A seamless touch-strap fastening system allows customers to adjust the fitment to ensure a tight, snug fit. Visit our Size Guide for more information.

WHERE DOES SNÜX SHIP TO?

Worldwide.
Visit Shipping Information for more information.

DOES SNÜX REQUIRE BATTERIES?

Our SNÜX | OVERBOOT + COZYTECH® 5L material is engineered to deliver an advanced thermal heat transfer without the need for any batteries or common hardware found in other heating solutions.

WHAT IS COZYTECH?

COZYTECH® is a revolutionary new thermal garment technology engineered to provide unparalleled warmth on the mountain, and in marine environments. Learn more

WHEN WILL MY ORDER ARRIVE?

Once your order has been processed within 48 hrs and shipped out the following day, tracking details provided will inform exact delivery times.
Visit Shipping Information for detailed information on transit times.

DOES SNÜX COME IN SMALLER SIZES?

A Youth size will soon be available.
For updates, sign up to our newsletter or join Team Cozy by following @snux

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with your purchase.
If your order is incorrect or damaged, please email us at help@getsnux.com within 72 hours of receiving your order and our customer care team will assist you in revolving your issue.

WHERE ARE SNÜX MADE?

All of our products are designed by SNÜX in Sydney, Australia and are assembled in Asia. We work with a talented network of partners in Italy, Switzerland, Japan, Australia and Taiwan, to craft the most responsive and durable garments, with ethical corporate social responsibility and industry standard worker compliance.

IS SNÜX A SUSTAINABLE COMPANY?

At SNÜX we are dedicated to creating products that perform while taking into account renewable materials, advancements in resources and constantly striving to make every touch-point as environmentally responsible as possible.

Currently we are actioning and working on many initiatives to achieve a higher level of sustainable responsibility. This includes the following:

  1. Using recycled rubber from tires to produce the our high performance neoprene.
  2. Implementing the use of dope-dyed nylons and fabrics to eliminate wasteful energy in the dyeing processes.
  3. Developing SNÜX | OVERBOOT using a 100% natural based neoprene. A solution derived from tree sap.
  4. Using water based glues in our lamination processes.


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